Articles and courses
The methods behind the case studies, written up as they develop. I revise them in public until they are settled.
Courses
3 pieces publishedFree courses. One method, from one screen to a whole organization.
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Design Thinking 101: A Practical Course with Exercises
Learn design thinking as a simple five-step method for any problem, from one screen to a whole organization. Exercises and readings included.
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UX Research 101: Methods, Interviews and Usability Testing
A practical introduction to UX research: when to research, how to choose a method, run interviews and usability tests, and turn notes into insights.
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UX Design 101: From User Goals to Wireframes
Learn UX design fundamentals by turning one user goal into a screen you can defend: tasks, flows, UX writing, layout, Figma, AI tools, usability.
Articles
2 pieces publishedThe method, argued. How the work behind the case studies is built.
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How one designer runs an AI operating model
An AI operating model to run a bilingual practice alone: one source of truth, a NASA-inspired function allocation matrix, and scripts that stop misalignment.
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The Shape of Work: a notation for the work we deliver
A visual notation that draws a piece of work — a project, a role, a case — as a shape in a three-axis space, so cases can be read at a glance and compared side by side.